New, unused, and undamaged items may be returned within 15 days of purchase for a full refund less a 10% restocking fee. Restocking fees will only be applied to orders returned at your discretion, not on returns of defective merchandise. Unless there was a mistake made on our part, you are responsible for shipping charges to return items.
Before returning a product, you MUST contact eLeMeNO-P Kids via email to receive a Return Merchandise Authorization Number (RMA). The RMA number can be obtained by contacting email@example.com prior to any return. This number MUST be marked clearly on the outside of the package. Any items that are returned without an RMA number will not be accepted and returned to seller. In your request for an RMA, you must include your first and last names, address, phone number, the description of the item you are returning, and the reasons for returning it. RMA numbers make it easier for us to organize and process returns. You, as the customer, can use the RMA number as a reference to obtain status updates on a returned item.